BIFTXcioSupport
Answers to common questions about BIFTXcio. If something isn't covered here, email us and we'll get back to you.
Does BIFTXcio trade or hold crypto?
No. The app shows market information and lets you record plans. It doesn't place orders, hold funds or connect to exchange accounts or wallets.
What is a plan?
A plan is a buy idea with three levels: an entry, a stop below it and a target above it. You can size it from an account amount and a risk percentage. The app then follows the price and records whether the entry was reached and whether the target or the stop came first.
How are plans checked?
When the app refreshes, it compares each open plan with CoinGecko hourly highs and lows since the plan was made, plus the latest price. If both the stop and the target sit inside the same hourly bar, the stop is recorded first, because the order of moves inside a bar isn't known.
What does R mean?
R is the planned risk: the distance from the entry to the stop. A plan that reaches its target with a 2.0 reward-to-risk finishes at +2R; one that reaches its stop finishes at −1R. Results don't include fees or slippage.
What is the entry window?
If the price doesn't reach the entry within the chosen time (1 day to 1 month, or no limit), the plan closes as “Entry window ended” and doesn't count toward the hit rate.
Why don't some coins show an order book?
The order book and recent trades come from Kraken's public USD pairs. If a coin has no Kraken USD pair, or that pair's price is more than 5% away from CoinGecko's, the chart uses CoinGecko candles and the order book isn't shown.
Why do Scanner results change?
Conditions are checked on the latest closes, so results change as new hourly or daily bars form. A match describes the chart; it isn't a recommendation.
How often do prices refresh?
Lists refresh about once a minute while the app is open, coin pages about every 30 seconds, and the order book every few seconds. Pull down on a list to refresh it. Figures can differ slightly from a single exchange.
Can I switch to red for rising prices?
Yes. Go to Pulse › Settings (gear icon) › Price Colors and pick “Red up, green down”.
How do I remove my data?
Settings › Data on This Device has Clear Favorites and Delete All Plans. Deleting the app also removes the data it stored.
Contact
Questions, feedback or a data issue: please include your iPhone model, iOS version and the coin or screen involved.
[email protected]